Shipping Policy

Thank you for shopping at [Store Name]. This Shipping Policy explains how we handle order processing and delivery for your purchases.

Order Processing Time

  • All orders are processed within 1–2 business days after payment is received.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we experience a high volume of orders or delays from our partners, processing times may be slightly extended. In this case, we’ll notify you by email.

Shipping Times

We offer international shipping to most countries.

  • Estimated delivery time: 7–12 business days after dispatch.

  • These timeframes are estimates and may vary due to factors outside our control (customs delays, local carrier issues, holidays, etc.).

Shipping Rates

  • Shipping costs are calculated at checkout based on your destination and order weight/size.

  • Any promotional “free shipping” offers will be clearly indicated on the product page or at checkout.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (when available).

  • Tracking updates may take 1–3 business days to appear after dispatch.

Shipping Destinations

  • We ship primarily to Finland and other EU countries.

  • If your country is not listed at checkout, please contact us at [support email] and we’ll confirm if we can ship to your location.

Customs, Duties and Taxes

  • International orders may be subject to customs fees, import taxes, or other charges imposed by your country.

  • These charges are the responsibility of the customer and are not included in our product or shipping prices.

  • Please check your local customs office for more information.

Failed Delivery / Wrong Address

  • Please ensure your shipping address is correct at checkout.

  • If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend your order.

  • If a parcel is marked as delivered by the carrier but you haven’t received it, please contact the carrier and then contact us at elyvico.support@gmail.com so we can assist.

Delayed or Lost Shipments

  • If your order is significantly delayed beyond the estimated 7–12 business days, please contact us at [support email] with your order number.

  • We will investigate with our logistics partners and provide a solution (replacement or refund) in line with our store policies.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

  • Email: elyvico.support@gmail.com