Privacy policy

Privacy Policy
Last updated: July 21, 2026

elyvico (“we”, “us”, or “our”) operates this website and online store using Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, make a purchase, or interact with us.

By using our services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We collect personal information depending on how you interact with our store, including:

  • Contact details: name, billing/shipping address, phone number, email

  • Payment information: card details, payment confirmations (processed securely via providers)

  • Account information: login details, preferences

  • Order information: purchases, returns, cart activity

  • Communications: messages you send to us

  • Device information: IP address, browser, device type

  • Usage data: how you browse and interact with our website

How We Collect Information

We collect data from:

  • You directly (e.g., when placing an order or contacting us)

  • Automatically (via cookies and similar technologies)

  • Shopify and service providers (payment processors, analytics, shipping partners)

  • Third-party partners (e.g., marketing or advertising platforms)

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, payments, shipping, and returns

  • Provide customer support

  • Improve and personalize your shopping experience

  • Send order updates and service-related messages

  • Send marketing communications (you can opt out anytime)

  • Prevent fraud and ensure security

  • Comply with legal obligations

Sharing Your Information

We may share your data with:

  • Shopify (our e-commerce platform provider)

  • Payment processors and financial institutions

  • Shipping and fulfillment partners

  • IT, analytics, and marketing service providers

  • Authorities if required by law

Some of these parties may process data outside the EU. In such cases, appropriate safeguards are applied.

Shopify and Data Processing

Our store is hosted by Shopify. Shopify processes personal data to provide and improve its services.

Learn more: https://www.shopify.com/legal/privacy/app-users
Privacy controls: https://privacy.shopify.com

Cookies and Tracking

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic and usage

  • Personalize content and ads

You can control cookies through your browser settings.

Your Rights (EU/EEA)

If you are located in the EU or EEA, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at support@elyvico.com.

You also have the right to lodge a complaint with your local data protection authority.

Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Data Security

We implement appropriate security measures to protect your data. However, no method of transmission over the internet is completely secure.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal data from individuals under 18.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions or want to exercise your rights, contact us:

Email: support@elyvico.com
Address: Hatuntekijänkuja 13, 00750 Helsinki, Finland