Refund policy

Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
It must include original tags and packaging
You must provide a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at support@elyvico.com.

If your return is approved, we will provide:

A return shipping label
Instructions on how and where to send your item

Please note: Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@elyvico.com so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

Perishable goods (e.g., food, plants)
Custom or personalized items
Personal care products (e.g., beauty items)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

If you are unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to:

Return your original item
Place a new order after your return is approved

EU 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without justification.

Returned items must still meet the eligibility conditions listed above.